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Change of Policy Brings Another Kindness

I purchased some books on creating websites and coding HTML. Something I seriously DO NOT want to do. I know there are lots of folks who love doing those tasks. As for me, I get SOOOOO frustrated when it takes me forever to create a simple bulleted list. ARGHGHGH!

I “knew” I had 30 days to make good on my promise to learn HTML and I didn’t do it. I simply couldn’t bring myself to open the books, at all. So I decided to take them back on the 29th day. It was simply irresponsible to spend $80 on books that reminded me I *should* be doing the learning and I didn’t *want* to do the learning.

When I took them back, the manager said “oh goodness, Barnes and Noble has changed their policy and it is now 14 days instead of 30”. I didn’t even look at the receipt…I assumed (dangerous, I know).

He looked at the receipt, looked at me, and asked for my card. Generously returning the book against the standard policy and giving me a great kindness, a budget booster, AND a reduced guiltload all with one swipe of the card!

When I told him I was going to share this story on my website, he gave me the story about the woman who was honest enough to admit she hadn’t been charged the right amount for her purchase.

Talk about ripples of kindness…I spent the day finding ways to share kindness with others. And it was sooooooooo fun!

Love and light, hugs and blessings

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The Ripple Effects of Honesty

I had a chance to talk to Steve, the manager of our local Barnes and Noble. I was telling him I would be including a story about his act of kindness on this site. He exclaimed, “Boy, do I have a story for you!”

He told me a customer had been in buying a lot of books the other day and called the store asking for the manager. He took the call and was surprised to hear the woman say “You undercharged me by $172.00 and I’ll be bringing the materials back so you can redo the sale.”

He was stunned, as a lot of us would be.

When he had a chance to talk to the customer in person, she explained that she had a lot of second, third and fourth thoughts about calling…after all, she could find lots of ways to spend the “found” $172!.

However, her innate honesty and kindness was bolstered by the way the manager had treated her earlier in the day. Apparently there was some confusion about what some things should cost. The manager consistently priced the items in favor of the customer…and that was what she remembered when she discovered the error.

His story was so perfect for this site and gave me goosebumps…and reminded me of how our actions have an effect even when we don’t know about it at the time.

So what ripple effect do you want to create today?

Love and light, hugs and blessings

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Chef Ivo’s Customer Service Rocks

I recently celebrated my first anniversary in Galena, Illinois…a beautiful, quaint late 1800s themed town. As my husband and I were browsing the shops, I found one with one of my childhood favorites…pumpkin butter. Ummmmmmmmmmm! So yummy, and the recipe at Galena Canning Company was chock full of delicious flavors (lots of spices, just like I like it!). Not only that, the owner (Chef Ivo) had an amazing array of different sauces, jams, and other goodies…all with samples so you could make sure you liked what you bought!

I bought a couple of jars and tucked them into my bag to enjoy when we got home.

I was disappointed to find a problem with the jars when I returned home…however, I didn’t need to worry. I sent an email to the link on the website ( asking about the problem…and, almost immediately, got a telephone call from Chef Ivo, the owner of the company.

He was a charming man who has been in business for 16 years and has done so by maintaining an amazing relationship with his customers. He promptly offered me replacements…how kewl is that!

If you’re looking for amazing hot sauces, yummy pumpkin butter, jams, and all sorts of other goodies to spice up your life, check out his website!

Thanks, Chef Ivo, for keeping up an amazing tradition of good old fashioned Midwest hospitality!

Love and light, hugs and blessings

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Kindness Ripples Easily

I worked late the other day and decided I needed something to eat before heading home. I started my hour trek from the south side of Chicago and pulled off at an exit with a Boston Market (one of my favorite “fast food” places for some reason).

As I got out of the car I realized I was really, really hungry all of a sudden and hoped there was no one in line before me.

As I walk in the door a very cheerful voice says “welcome to Boston Market…we’re glad you’re here!”. Wow, what a way to be greated. This very energetic young man took the time to stop his clean up duties and great me with a great smile and a kind voice. I respond “thanks” and realize “crud, there is someone in line first”. A very hungry looking man stood there staring at the menu as I was figuring out what I wanted to order.

Then, the man did a very simple thing: he turned and said “you go ahead, I’m still deciding.” He must have heard the grumbling of my stomach!

I ordered my meal, found a seat and began to consume both my food and the great novel I’ve been reading. I was so engrossed in a great part of the novel I didn’t realize the same cheerful young man was standing by my table and had said something I didn’t hear. When I looked up and asked him to repeat what he said, he said “I wanted to see if you were done …I’d be happy to take your tray for you”.

I was so touched by his kindnesss and cheerful attitude…a wonderful change from the indifference that often greets me …so I told him “thanks for greeting each guest so cheerfully and helping them to feel so welcome. It is a nice treat!”

Would I have said it anyway? Possibly…I do consciously practice an “attitude of gratitude” AND I’m absolutely certain the act of kindness I received raised my awareness even higher!


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I Get the Kindest Customer Service

Although I’m not new to technology (I’ve been a technical writer for over 25 years!), I’m a total rank newbie when it comes to getting internet technology to work and do what I want it to do. As I’ve gone through the process of opening a speaker business and launching A Million Stories of Kindness, I’ve felt like I’m swimming in a sea of new terms, options, capabilities, options and stuff.

I’ve got a bunch of different classes I’ve signed up for and one of them (which, I’ll admit, took me 2 months to get to), was Miguel Alvarez’s Social Marketing course. Once I got started, it took me step by step through how to get started in that particular part of the internet world. During the course, I noticed a link for a web hosting service ( and decided to check it out. I felt like I was reading a science fiction novel about a brave new world I had never heard of. There were tons of options, capabilities, comparisons … all great stuff and I hadn’t a clue what I was reading or how it compared to other providers out there.

I sent an email message to “Support” to ask a couple of questions and, to my amazement, got an email back from Miguel Alvarez himself! He was patient, gracious, generous, kind, and although my questions may have been ill-formed and downright rudimentary, I never felt like he was laughing behind my back. He steadfastly answered my questions…quickly and in language I could understand.

I’m truly grateful for his support and know he has given me a great gift…the gift of caring enough to make sure his prospective customers are well cared for!

Love and light, hugs and blessings